Privacy Policy
At Rehoboth Threads, your privacy matters to us. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information. By using our website or placing an order, you agree to this policy.
We never sell your personal data to third parties. Full stop.
1. Who We Are
Rehoboth Threads is a Nigerian online fashion retailer. Our contact email is rehoboththreads@gmail.com. We are the data controller for information collected through this website.
2. What Data We Collect
We collect the following categories of personal data:
- Account data: Your name, email address, and password (encrypted) when you create an account.
- Order data: Delivery address, phone number, and payment reference when you place an order.
- Payment data: We do not store your card details. All payment processing is handled securely by Paystack, which has its own privacy policy.
- Communication data: Any messages you send us through the contact form.
- Marketing data: Your email address if you subscribe to our newsletter.
- Usage data: Basic analytics about how you navigate our website (pages visited, time on site) — this data is anonymous.
3. How We Use Your Data
We use your personal data to:
- Process and fulfil your orders, and send order and shipping confirmation emails.
- Manage your account and authenticate your login.
- Respond to customer service enquiries sent via our contact form.
- Send marketing emails about new arrivals and promotions — but only if you have opted in.
- Improve our website and product offerings using anonymised analytics.
- Comply with any legal obligations.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance: Processing is necessary to fulfil your order.
- Legitimate interest: To operate and improve our business.
- Consent: For marketing emails — you can withdraw consent at any time.
5. Emails We Send You
Depending on your interaction with our store, you may receive the following automated emails:
- Welcome email — when you create an account.
- Order confirmation — when your payment is successful.
- Shipping notification — when your order is dispatched.
- Delivery confirmation — when your order is marked as delivered.
- Password reset — when you request to reset your password.
- Newsletter — only if you have subscribed. You can unsubscribe at any time.
Transactional emails (order, shipping, delivery, password reset) are sent regardless of your marketing preferences because they are necessary for the service.
6. Data Sharing
We only share your data with trusted third parties who help us deliver our service:
- Paystack — for secure payment processing.
- Courier / logistics partners — your name, address, and phone number are shared with our delivery partners to fulfil your order.
- Email service provider — to send transactional and marketing emails.
We do not share your data with advertisers, data brokers, or any third party for their own marketing purposes.
7. Data Retention
We retain your account and order data for as long as your account is active, and for up to 5 years thereafter for legal and financial record-keeping purposes. Newsletter subscriber data is retained until you unsubscribe.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data — you can update most information in your account settings.
- Delete your account and associated personal data.
- Unsubscribe from marketing emails at any time by clicking "Unsubscribe" in any email, or by emailing us.
- Object to processing of your data in certain circumstances.
To exercise any of these rights, contact us at rehoboththreads@gmail.com.
9. Cookies
Our website uses only essential cookies required for the site to function (such as keeping you logged in and maintaining your shopping cart). We do not use advertising or tracking cookies.
10. Security
We take reasonable technical and organisational measures to protect your data, including encrypted password storage and HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Children
Our website is not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The date of the most recent revision appears at the top of this page. Significant changes will be communicated by email to registered customers.
13. Contact Us
For any privacy-related questions or requests, please contact us at rehoboththreads@gmail.com or through our Contact page.